I purchased a 'mini-computer' from BangGood and intentionally chose an EU distribution centre as I did not wish to incur additional import charges etc. The item arrived in the agreed time, but on opening the box it became apparent that they had sent me what I suspect was a previous customer return. The item had a broken cover (it was loose and therefore had previously been forced open without removing the required screws). Additionally, it was supposed to have Windows 10 pre-installed, but the item refused to even boot up. On using a Windows new installation (and later Ubuntu) via USB stick, I received an error that the 64GB EMMC hard drive was missing. I understand that things go wrong, so I emailed the customer service team and requested (as they promise on their website) a refund. Instead they asked me for videos and photos of SKU numbers, courier labels, videos of the fault etc etc ... all of which I provided them with via my personal box.com uploads. However after 4-5 interactions and over a week of discussions they still were not providing any refund. When I started threatening them with going to my credit card company, they then offered me a partial refund of around 25%. When this was refused I then was offered around 35%. At this point I did go to my credit card company (in this case PayPal), but they refused to refund the return label, and instead of giving me the EU address as a return, they expected me to pay the return costs to China! Be warned, "customer service" is nothing more than words on their website!