I bought a walkingpad C1, it came with a damaged belt. I had to send many photos and many videos, they did not understand or rather did not want to see the defect. They told me to buy a new belt and replace it myself .... In the end we proceeded with DOA and got a refund. However, they forced me to prepay the shipping costs. For the reimbursement of shipping costs, I was forced to open a PayPal account. I told them that there would be costs from PayPal and that I would not receive the net corresponding to the amount spent. They ignored me and I lost money. I am still writing to them about this money difference but they are playing smart. Company to be avoided, incompetent customer service, VIP service that pretends not to understand and cheats customers. No more Banggood