We were pressed for time attempting to get a banner for our event. We decided to go with banners.com. That was probably the worst decision and experience of the entire planning process. I personally spoke with 2-3 different representatives who were all very pleasant. I spoke to the reps over a period of a few days and ended up ordering the banner based on the proof. The proof looked amazing and was exactly what we needed. The problems began when the banner arrived. The banner arrived damaged and in the wrong color. Our company colors are royal blue and deep grey, I made this very clear to the reps. During the process of ordering the banner, I sent the hex color codes. We were extremely clear that the colors needed to be as close as possible. The banner we received was blue and lavender, it was also ripped in several places. The box was crushed in the middle and falling apart. We were unable to use the banner, so immediately we sent it back with the delivery company. Shortly after sending it with the driver, I called banners.com to inform them. The CSR Chris was very surprised and helpful. He forwarded me to his boss, Carter. Carter's attitude is best described as sour. He tried to "scold" me for sending it back without taking pictures. I explained to him the interaction happened very fast and I didn't think to pull my camera out. We immediately saw the box and asked the driver to wait for a second in case he needed to take it back. He couldn't wait very long, so we hurried and gave it back to him. As I said before the box was crushed, the design was LAVENDER, and the banner itself had 3-5 medium holes in the MIDDLE of the banner. We were so disappointed we just sent it back. Once I informed my boss that Carter basically said "oh well nothing I can do", my boss disputed the charges on her card. We waited a week and called back, as the funds still have not been refunded. First I spoke to another CSR who again was pleasant and then I spoke to Carter again, who was just as helpful as the holes in the banner were. He offered store credit of $400+, or half of what we paid back. I informed him, neither was an option as we'd paid full price and would like the full price back. He offered to transfer me to another director, and I accepted. I then spoke to Paul. I am not sure if this company is filled with condescending "upper management" or if it was just my lucky day. Paul was just as helpful as Carter, not helpful at all. If you want to be yelled at, and talked over paul is your guy! Please save yourselves and order from Vistaprint, this was a nightmare.