We ordered multiple banners over several orders. In each case their website gives you an “estimated arrival date” when you decide which shipping you will need. Our banners were SHIPPED on the “arrival” date and came days after our event. We noticed the problem days in advance and called. They refused to update shipping to a faster method or refund our order. Instead they made us make a new order and “only pay 50%”. Our event was only two days away so we felt we had no choice. When we showed them proof of their website giving “arrival dates” after the customers service rep said that is was not on their website, they still refused to refund us on either order. Their resolution for our $2000+ problem? A $75 website credit off a new order. Sad.