I was unable to put the design template completely on my computer. Formatting was non existent. I settled for whatever I could get since I needed this banner quickly. I would have like to design it my way but it was impossible. Each time I asked to add a text box, the template covered any visual I had. I cannot access any font choices, nor can I add images ( like my logo--kind of important). The template shuts out any options to move, or placement. Reducing the screen was futile. There was no space to work. I am not satisfied with my final project, but settled with it and accepted it. Contacting your company was not an option, as I received a notice to phone. Might try it, not sure it will make any difference. Please review how customers work through your site. Your product is good, shipping is quick, it is just trying to design is frustrating and horrible.