Normally when I submit a banner design I receive an email if the quality of the images is low and the end product will be low quality. In this instance I did not receive any such warning and had to pay a disposal fee even though both agents I expressed my concerns to clearly told me the images were pixelated and would only work if a customer was standing far away from the banner. Unfortunately, the banners were already in production so alterations could not be made. Being that I am a regular customer it would be nice to know that I would either be contacted when image quality is too low or be waived the disposal fee when I call to express concerns over the image quality and am told that it is obvious that the end product will be bad. If I hadn't figured it out for myself, I wouldn't have found out until I received the banners too late to reorder. The people who approve these expenses only do so because I can get quality at a better price than what they believe that quality should cost. However, if the quality isn't there my banner budget wont be either.