Per instructions from your Art Department, we had to revise and re-submit a Banner Design due to the graphic elements in our Original Order being lower resolution. Rather than replace the Design with the revised version -- which we had done and which was in our SHOPPING CART, the rep said we had to CANCEL our initial order and start with a brand new order. A REFUND for the first order which had already been paid is to be processed. But as of this time that refund/credit has not appeared on our account. We now are processing a SECOND Order that is also being charged on our account. ALSO - we are a non-profit and should NOT be charged Taxes. But the Orders (2) Both show taxes being charged. Tax Exempt info was previously provided as required. Thank you.