Usually you guys are wonderful. Not this time. I submitted a large order on a Friday afternoon. Got a message from art dept saying there was a problem. Resent an image to drop in. Several calls, emails, waiting for proofs that never came over four days. FINALLY this afternoon I called again to find out they are sitting on the production because some image got corrupted -- but they never told me. When were they going to tell me if I had not called? They had to cancel that part of the order and so I totally redid and resubmitted that one banner. Fingers crossed this one works. Very poor communication. Spoke to 5 different people in the art dept.. -- what country were they in???? They were nice on the phone but useless-- just reading someone else's notes to me not fixing the problem!