I spent about 7 hours trying to use design tool. (I am a graphic design professional, so I am no amateur) The work I had done frequently disappeared, The tools were not easy to use. I had to talk to assistants on phone 5 times. Some tried to be helpful, some did not. One, even after I had explained how frustrated I was, tried to transfer me (17 minutes later) I was connected to art department, to whom I also explained my frustrations. Soon, thereafter, he cut me off. Finally I talked to Stacy. She actually helped. Now... to see if the product is what I wanted. I'm not so sure.