I have been ordering my business banners from them for over a decade. All the sudden they put a stop on my order and tell me it is a substandard download. (Same one I have been sending for years). The when I answer their email they tell me it will taker 2 or 3 days to get to the email I just sent. Well guess what? I cancelled my order and found another company that will give me the exact same banners for LESS and they send it faster for less.. Thanks Banners on the Cheap. I wouldn't have found them if you hadn't rewarded my loyalty by causing me so many problems.