I will never order from this company again. While they provide a good quality product (based on previous orders), their customer service is awful. 1) I chatted with someone on the website to ask if there were any other options besides the OUTRAGEOUS $30+ shipping on a single tiny banner and they said no. A simple google search later revealed a promo code for $9.99 flat shipping ON THEIR OWN WEBSITE!! So there WAS another option that THEY provide, but I was denied during my questioning. 2) I tried uploading my image and it was too low resolution so I paid a 3rd party to create a high res version and it turned out too big! The customer service chat provided me with an upload link and then gave me incorrect instructions on how to place the order. ... which delayed the entire process by a few days. 3) After speaking on the phone with the art department to confirm they received everything they needed, I got a proof days later that needed alterations. I replied with the changes and even provided an example of how I wanted it to be. They emailed me 2 days later with a new proof that was EXACTLY THE SAME as the original. I replied stating this was the case and the next communication I got was saying my banner had been shipped. Mind you, I have yet to approve a proof. 4) After receiving the shipment email, I contact customer support via website chat and they were, as usual, less than helpful. I was sent 2 pictures (their proof and my example image) and was told they were exactly the same... when they were clearly different. (Thank goodness these people don't run the art department). I was then brushed off and told to call the art department directly. .. because apparently my time is less valuable than theirs and it's my responsibility to take care of their mistakes.