When my order came in, They sent me the wrong banner. You somehow got my order mixed up with another person's order. My daughter called the customer service regarding this issue and she said she spoke to a lady name Dee who told her that you guys were going to get my banner printed out again and send it out right away. Its already been a week and I still have not received my order! My daughter called the customer service again and spoke with a guy name Eric and he told her that they are still in the process of printing out my banner. He told her that I will be getting another confirmation however we haven't got any confirmation on the first call. and I still have not received a confirmation email on the second call. We also emailed the customer service hasn't reply.