I wanted a vinyl material and was sent a cloth material. They didnt even offer to send me another with the correct material. I told them I wanted my money back and only got half back. Tried telling me I couldnt get money back on shipping which is fine but also told me I was charged for time because they said I never sent an email replying to there original email asking if we still wanted to go ahead with the printing even tho print may be a not 100% I emailed back and have proff that so called email to show I did email back. So disappointed in the customer service. Will not be re ordering