returns are non existent! My flag was advertised as 8 feet tall and it was barely six feet tall. I wanted to return but I was told I could not. I would have to find something wrong with the printing, take a photo and go to a special web link. The printing was not bright and I am sure they would have told me that's the way it is. I asked why advertise 8 ft when they are 6 ft and they said when installed on a pole they would be 8 ft. The banners did not come with a pole. Another thing if you do not order at the time you do your research the next day the flags go way up in price! Like a bait and switch experience. The flags are not cheap despite the name of the company and when you add in the deception the flags are overly expensive. Definitely will not buy again. I keep getting solicitation e-mails all most daily, will have to mark as spam.