I found the designing of the banner easy. The prices reasonable for the quality. I found the customer service lacking. Customer service was unable to amend my order so it had to be cancelled and my charges credited which took over a week. I then had to place a new order to add the additional banner I needed. My order came without the corner tabs. They were not concerned in getting them to me as quickly as possible even though I was under time constraints. They shipped them via USPS and hoped they would arrive within a few days. They sent a shipping confirmation with tracking on UPS with an incorrect number. When I called to ask about the tracking they were unable to provide a correct tracking number and also when they would arrive for sure. Twice they even suggested they cancel the order for the corner tabs and let me figure it out by myself instead of expediting (overnight shipping) the order even though it was their error they were not shipped with the full order. It is a shame that customer service was so poor.