Design experience was good. Took a little time, but worked out. However, the 2 banners I ordered came in wrong. They had grommets, though specified without grommets. I called, got replacements ordered. Replacement was somebody's high school graduation banner. I called, got replacements ordered. Replacements came WITH GROMMETS, AGAIN! I gave up after those 3 attempts over 3 weeks and cancelled my order. The banners were good quality, promptly made, fair price, and the customer service reps I spoke with on the phone were all very good or excellent. But the production and shipping departments really dropped the ball. 3 times unacceptable.