I ordered 2 accent chairs 8/31/18 which was 5 months ago. STILL NO CHAIRS. They took out the money immediately amounting to 1grand. I have called and followed up and everytime it’s either - they will ship tomorrow - they will check on it and someone will reach out and get back to me (never happened) - they will contact the warehouse - it’s available wait for shipping confirmation - it’s already in the warehouse - then suddenly it’s back ordered again for another 6 weeks (said yes cos it was back ordered on the other website i checked) AND THEY NEVER FOLLOWED UP UNLESS YOU CALL AND YOU GET SHITTY CUSTOMER SERVICE I eventually cancelled my order today Last week I called and they said a “customer specialist” will email me. I did get an email saying it will be shipped within the week or early this week Well it’s already thursday and i called to follow up. Another “customer specialist” will email me again. I said, why can’t i talk to a customer specialist, he said they only do emails. Which is stupid cos when they email, im gonna call and talk again to a regular customer service representative and they will say again this customer specialist will reach out to me? What a scam!! Why can’t i talk to them directly? As i was cancelling my order i asked and he said it will take 3-5business days for my refund to reflect on my account but said in rare cases it will take 10 business days? As if warning me that it will take that long Then after I got an email that I will receive a separate email for my cancellation and i should receive this email in 2-3days??? Why should i wait for the email for 2-3days when you already emailed me? To buy more time? What M.O are they doing here? Scam scam scam!!!