I have placed my order for 4 dining chairs on February 3, 2019. For some reason per their policy, it takes them up to 5 business days to process the order and on their web site it says that the order will be shipped on February 11, 2019. With that speed you can easily go out of business these days. Anyway, on February 12, my order is still in processing. I initiated the chat room with the rep and was told that they are investigating and will let me know later when my order will be shipped. Meanwhile I found exactly the same chairs from Amazon Prime $75 cheaper then from Bar Stool Co. So I was determined to cancel the order with Bar Stool Co and request a refund. So I did. Later that day I received an email stating that my order has been canceled and I will get my money back within 3-5 business days. Today, I checked with my credit card but money haven't been refunded yet. So now I believe I have to chase them to get a refund of my money. Terrible service and terrible customer care. I wish them to go out of business very soon.