Waited 75 minutes to speak to someone on the phone today. I understand things are difficult because of Covid but this length of wait is unacceptable. Moving house and this wait time is far the longest as yet from any company or bank. Also had to wait an hour and a half on the phone multiple times when contacting the bereavement team last June 2019, which was way before Covid. I was on hold for about 9 hours total which was not cheap either. It made a stressful and upsetting time more stressful. They also messed the payment to the funeral people up. Which was stressful and embarrassing and needed another long wait on the phone to sort it out. It’s clear these issues with contacting them have been going on a very long time. Way before Covid. It’s unfair to make customers wait so long on the phone and pay for it. People need to be able to contact their bank in a reasonable space of time. Seems Barclays would rather let customers wait for hours on the phone and let them be out of pocket than employ some more much needed call centre staff. Customers want a bank they can contact and that’s the reason I have now left Barclays.