“I am responsible for a business account with Barclays I would never recommend them. Multiple times (regularly) you get cut off/dropped when calling and no one calls you back. People tell you to speak to a different dept and then multiple times I am given a number that just doesn't work! Submitted change of entity documents moths ago and its still not prpcessed/confirmed and I never get anywhere calling. You spend 40 minutes at least every time on the phone, being passed from pillar to post and achieve absolutely nothing. I have been 30 mins on now trying to formally complain and still on hold!!!!!!! Really the worst service ever...”
“Throughout this entire ordeal that began with a promising investment opportunity but spiraled into a devastating experience resulting in a loss of $794,600, the realization that I was a victim of a scam left me with a whirlwind of emotions - embarrassment, anger, and uncertainty on how to proceed. In my quest for a solution, I stumbled upon ROCKPILEL, a company that initially sparked my interest. Despite my initial hesitation, their professionalism shone through as their team consistently approached me with dignity, outlined the recovery process explicitly, and refrained from making any unrealistic assurances. Communication was maintained diligently as they kept me informed every step of the way. To my amazement, their efforts led to the recovery of a substantial portion of the funds that I had deemed irretrievable.”
“I lost all my savings within a week and was unable to withdraw any funds. After reporting the issue to Presley Jossie,I was eventually able to regain access to my money. It was an extremely stressful and challenging experience.”
“I had my purse stolen with my Barclay cards in them, I reported them straight away, and was told I would recieve replacement ones up to 7 days, I’ve recieved one today, 7 days later .Not my main card, I’ve rang them again and been informed I haven’t ordered a new card. I can assure upyou I did and was told ANOTHER 7 days wait. I have no Barclays Bank near me, and I have been having to use my husband card, which is annoying especially if he’s not always with me. Also I have payments with companies which hold my card details on my account, which I can’t pay I don’t want my husband card on these accounts. Ive been with your bank 40 years or more, and am totally fed up and disappointed with your service.”
“This was supposed to be a side hustle. I joined a trading Discord, followed a few signals, and then got pitched on an “automated trading bot” that only needed an upfront deposit. I sent $2,500 and watched it “grow”… but when I tried to withdraw, the site ghosted me.
I thought that money was gone forever. Then a friend sent me a link to Napua Francesca. Her team was professional and didn’t make any big promises. Just facts. Within two weeks, they showed me a blockchain trail and helped initiate a formal complaint. I recovered about 60%—still shocked I got anything back.”
“Not able to access online banking, blocked my account 3 times in last 3 months. Impossible to get this sorted. Spent 3 hours on the phone to them this week and still not resolved. No relationship managers . Just told to raise a complaint which takes 8 weeks to process.”
“I’m extremely disappointed with how Barclays handled a serious fraud case I reported. I was scammed out of over £10,000 by a builder (Mark Southworth, trading as MS Kitchens) who took money in instalments, did less than 20% of the agreed work, and then vanished — taking my house key and leaving my home in a half-demolished state.
I contacted Barclays' fraud team, hoping for help. I spent over four hours across two long interviews, fully cooperating and explaining every detail. I gave names, phone numbers, payment proof, chat messages, photos of the unfinished work — everything. I trusted that as a long-standing customer, I would be taken seriously.
Both representatives I spoke with noted how mentally distressed I was from the situation — which was true, as the financial loss has caused real stress and anxiety. They entered this into their system and said Barclays takes customer mental health seriously. But in the end, that clearly meant nothing. No support was offered. No safeguarding. No follow-up. Just words.
A few days later, I was told the case had been closed as a "civil matter". That’s it. No chance to submit further evidence, no update on what (if anything) was investigated. I was left feeling like Barclays just supported the scammer by doing nothing.
I now question why they even noted my mental health if they had no intention to help or support me. It felt like a box-ticking exercise rather than genuine care.
Barclays' fraud team made me believe they were on my side. But after this experience, I feel like I’ve been let down twice — once by the scammer, and then by the bank I trusted to protect me.”
“Yesterday and today, 17th.&18th.July, I had occasion to call Barclays Customer Services. On both occasions the help that I was given, and the pleasant manner of the Barclays staff, was absolutely excellent and useful. Thank you very much for such excellent service.”
“Getting locked out of my account right after a rejected withdrawal request was a nightmare. I instantly feared the worst — that my investment was gone. I wasn’t sure who to trust or what to do. But Napua Francesca and her team came through for me. They took the time to understand the situation, got me access again, and helped me get my funds back. I genuinely don’t know what I would’ve done without them.”
“I lost my husband two years ago, and I’ve been trying to manage everything on my own ever since. A friend mentioned cryptocurrency as a way to grow some savings, and I thought maybe it would help me stay ahead of rising costs. I wish I’d known what I was walking into. I trusted someone online who promised “safe crypto investments for beginners.” It all looked so professional. I sent them just under $35,000 in Bitcoin—and never heard from them again. The shame I felt was overwhelming. I was grieving all over again. It wasn’t just the money—it was the trust I lost in myself. I reached out to RESORUS.COM after reading some reviews and praying they weren’t another scam. They were so gentle with me. No pressure, no sales talk—just understanding, patience, and honesty. They traced where my Bitcoin went, helped me report it to the right people, and even guided me through the paperwork. A few weeks later, I was refunded about 85% of what I lost. It may not seem like much to some, but to me—it meant the world. They gave me back a little hope when I truly thought I had none left. If you’re reading this and hurting, please know: you are not stupid. You are not alone. And there are still good people out there.”
“Barclays do not help their long standing elderly Customers. I do not do Apps, or online Banking! I have no local Bank anymore, so have to get 3 Buses to get to one, which takes me well over an hour, that's if the Buses are on time, and not cancelled. The Robot on the telephone line obviously doesn't understand English, as I had to repeat 3/4 times and it still didn't understand. Terrible service!!”
