“I am writing to share the most HORRIFIC disturbing and distressing experience I have ever had with a bank.
Despite submitting all required evidence for multiple payment disputes, Barclays REFUSED TO REFUND my refunds for months, causing immense stress, anxiety, and physical strain. The handling of my disputes was unacceptable and demonstrates a complete lack of urgency or accountability.
Most shockingly, the Barclays Vulnerability Team passed my personal details to the police without my consent, despite my clearly stating that I did not require emergency intervention. This led to officers attending my home, including one against whom I had previously filed complaints, creating an unsafe and humiliating situation.
This experience has been DEEPLY traumatic, unnecessary, and completely avoidable. The systemic failure of dispute handling, safeguarding procedures, and respect for customer boundaries at Barclays is appalling.
I do not recommend Barclays to anyone who values privacy, safety, timely refunds, or respectful treatment.
I will be closing my account as soon as my disputes are resolved, and I advise extreme caution to anyone considering banking here.
The most horrific experience of my life”
“I phoned Barclays Customer Services immediately after being discharged from eye surgery and needed to query/dispute a transaction
Mt Barclays Representative was named Polly based out of Crawley and I wanted to say a special thanks to her - for taking much time dealing with the issue carefully and her impeccable manner and courtesy shown to me at a difficult time.
Mark, Notting Hill Gate”
“Finding the right support can be difficult, but choosing Thomas Mitchell made the entire experience smoother than I ever imagined. Their team treated my case with seriousness and empathy, taking time to offer clear explanations and consistent updates. Even when things felt uncertain, their calm presence gave me comfort. They handled everything with a blend of skill and genuine kindness that is truly rare. I’m grateful for their unwavering commitment.”
“Firstly, Barclays Bank do not care. No need in comparing, they are useless. Fortunately my 2 sons have moved their accounts out of Barclays before the Barclays idiots attacked my account. My debit card does not work. I am abroad and unable to pay for ANYTHING on my Barclay card.
Barclays block coed my account as they thought (????????) there had been fraud.
NO, they did NOT contact to check, just blocked the card.
As I am abroad they REFUSE to send me a new card. Their error, their fault and they REFUSE to correct.
I have funds, no shortage of funds. BUT, Barclays think they are great. Oh yes, I can not use my card to buy any goods either. NO CASH, NO purchases.
What a lousy crumbly old time bank wrapped in moth balls. Yes, the bank stinks.
I would not recommend this Bank for the young, they DO NOT NEED THE HASSLE of idiots trained to annoy customers.
Use a more friendly bank, one where you see people walking out with a smile on their face. Barclays is for the ancient non caring folk, those over their 80's who have ALL day to hang on to phones, that have ALL day to hang on to a dead line as the customer care team has rung off without even saying good bye.
Barclay's Bank is NOT a people bank”
“More than happy with the service, Sam was brilliant in helping and advising me, very pleasant, knowledgeable and friendly. Would give ten stars if I could.”
“Fancy opening a bank with Barclays? Good luck!
Opening an account may involve visiting a branch in-person, taking printed bank statements (although bizarrely, Barclays only permits statements from other high street banks, printed by those banks, not printed from your account!) or certain bills and only specific ID types.
There are newer, rival, fintech banks, which enable quick and easy account opening, they're super secure, easy to use and have none of the inconvenience which Barclays feels is acceptable to impose upon prospect or current customers.
My experience with Barclays was so bad that I can't see how the bank will survive in its current form; it hasn't moved with the times and if it doesn't, it will fail to exist.”
“Failed to protect my account after my phone/card being reported stolen and I lost around £7k because of that. They literally took no responsibility for it. It's funny they sent me an email today saying " We can spot potential fraud in under a second, keeping your money safe " ha ha ha”
“Blocked me from my account and so I couldn’t make my payment, they’ve then informed me until I pay over the phone to them (I’m not comfortable in doing so due to popular scams, I’d rather it be direct on my app) that I can’t regain access to my account
Very unhelpful customer care team, spoken to 3 representatives who all told me different things, said they sent me a pin and can regain access, never received one and still 3 months later no access, just a lot of harrassing letters from them”
“A couple months ago they blocked my account for no reason and did not even inform me,
Now they blocked my card for no reason and I had to order a new one. Then I tried to make a payment online, could not. I called them, their phone does not work at this time of day. I tried to send them a message though my online account, that button does not work...”
“Tanya made my Wife and I very welcome for our appointment,friendly and explained all the details to us and answered our questions with expertise.Thankyou to her for being a lovely person and a credit to Barclays Bank.”
“By opening a branch at Chatham outlet centre which has real people available to help! Great service- very helpful! Would highly recommend a visit for any banking ccncerns!👍⭐️”
“Tracey at Barclays BSE was very efficient, knowledgeable and helpful in resolving our questions - very grateful for the time taken, her level of service was 100% and I would certainly recommend Barclays BSE as a reliable and friendly bank to use.”
“I had absolutely no idea how big of a difference genuine support and trusted guidance could make until I connected with Harry Lucy. Their detail, care, and professionalism turned my stress into pure confidence.”
