“Barclays has been withholding the funds in my mother's bank account for over a year. The EEA closure team contacted her over a year ago and asked her to fill in a form, send them, proof of identity and the SWIFT and IBAN codes for the transfer. She has now done this 3 times. Every time she does it, there is silence for about 4 months and then the EEA closure team contacts her again and asks for the same thing. There is no number to call the EEA team. The customer service department is useless and most of the agents have no idea what you are trying to explain to them. I have been checking online and it would appear many customers are having g the same issues. Barclays has my mother's funds. She has repeated ask them to transfer these funds. They have stubbornly refused to answer. I think it's called theft. Would you like to do something about it?”
“Where to start: Here are some examples of Barclays failures.
Failed to update mandates twice
Refused a signature because it was too small despite it having to be confined in a small box on a form.
Failed to send deposit forms ordered on web site after phone call sent 5 books of forms.
Allowed access to an account without it being requested.
Started applying charges to an account which had been charge free without informing the customer.
Refused a cheque when a customer was in the process of changing branches.
Unintelligible call handlers
All these problems involve the same customer.”
“I went into Barclays in Harrow to arrange a bank transfer.
The first lady on the enquiry desk(after advising me no form to fill in)gave me a card with customer service phone number...she was extremely helpful,polite and efficient.
I went upstairs to use the phone and the same goes for the lady upstairs.
I then ring CS and the lady on the phone couldn't have been any more helpful and efficient even though she was unable to help me(security)advised me to see counter staff.
Lady on counter,again,very friendly,efficient,courteous.
All in all,each member of staff made my experience completely stress free and I was very grateful and impressed with everyone.
“I am an 83 year old carer for a vulnerable 75 year old.We would draw around 200 fortnightly to buy food, pay a carer and countless other life supporting items
The card was mislaid by the 75 year old lady and I rang to suspend it and request a replacement this never arrived.
After numerous phone calls including one of 41 minutes I was told the account was frozen and no reason was given.I explained we needed to buy food and other essentials and was told to contact Social Services for this lady who is profoundly deaf has cancer and is bedbounnd most of the time.
I think it should be illegal for a bank to act in this cavalier fashion. As I am the ex partner of this lady I will personally fund her until the issue is resolved.Solicitors have also found themselves up against a brick wall with this bank
At this moment the position remains unresolved”
“Terrible bank, they ask you to speak when you try to speak to them but they never WANT to understand. I will be opening an account with another bank, fed up with barclays customer services. I think barclays use the same customer services as amazon in India, probably the reasons why the communication with one's bank is so bad.
Their system not working properly neither. tried to open a saving account with them but the popup is hidden by their silly menu bar so never could click anything
Complaining is difficult as they just dont want to know”
“Barclays Mortgages have made an admin mistake which cost us our financial reputation causing our Experian score from Excellent to Very Poor, ruining our financial deals and hundreds of hours of wasted time for nearly 10 months, and the matter is still not resolved despite Barclays fully admitting that is was their fault.
Incompetent, negligent, chaotic. No wonder their rating is so bad.
We would recommend to stay away from Barclays!”
“The worse bank ever . people working there are like robot not human with soul and compassion . I was lied to, they asking me to put all my money into ISA saving which I did , I was told I will be getting 4% financial year return which was a lie as it has to be a full year for me to get 4% interset . I was almost evicted , had no money to eat as all my money was in the ISA and I have withdrew 3 time no body help me all they where saying is sorry you have to give it 3-5 working days . My other bank and direct debt went over daft . I help reckon do not bank with this bank .”
“The most substandard banking company you will ever come across. I have a Help to Buy ISA with them and no one is able to close it. They have escalated the matter twice but nothing is getting done. Managers are as useless as their advisors. If the sale of the house falls through because of them they will be sued. Avoid at all cost.”
“Why so many shocking reviews? I’ve banked with Barclays for over 30 years. Knowledgeable Managers and Customer Service Professionals have been replaced by AI apps that don’t work. And don’t listen.
The Board need to get a grip and take this seriously. I’ve had enough and suspect I’m not alone. Complacent, arrogant and self-serving.”
“Having banked with Barclays for my business for 33years, the saga I have had to endure to get my business verified ,at their request, has been extremely frustrating. It takes an age to get thro to someone with intervals of mind numbing music. Their interest rate on their business savings is pathetic,0.6 %.!
I've closed that and and switching my business current and savings account to anther bank.
And guess what, nobody from Barclays quiered why I'm leaving them.
“Shocking service. House deposit taken out of our accounts the week of exchanging contracts despite 6 weeks’ notice of not wanting to re-open a help to buy ISA. No one from Barclays can contact their OWN ISA team to resolve the situation, told they had misplaced the cheques only to cash them days later, told someone had been assigned to our formal complaint when they hadn’t, told they had recorded notes on our accounts only to be told by someone later there were no notes with that information, passed from person to person with no help, phone lines constantly cutting out and having to start the whole process again, on hold for >3hrs to be told they can’t resolve the situation.
A whole house chain at risk of collapse due to Barclays taking our house deposits, promising to resolve the situation and delivering nothing. Learning the hard way, never again with Barclays.”
“Only been with the bank since January already on second complaint neither been resolved, sorry I ever thought that Barclays were worth considering. Need to get my money back out of there totally useless”
“Far too often service is interrupted. Before moving to England, I had no need at all to contact my bank via phone. With Barclay's bank, it is necessary nearly every month. I need smooth service. I do not want to invest time in a bank. It just should work for me, should just be professional. Barclay's bank is not professional at all. Any provincial small bank in the country I come from works better.”
“Worse bank ever encountered. They are threaten you with account closure without giving an explanation then ask you to call a number they simply don't answer. It must be a game for these people, simply atrocious behaviour and service. I really hope they soon go bust.”
“I phoned customer service today about an error code transferring money from my current account to my cash ISA. There was a message which reads "you can't pay into this cash ISA as you have already subscribed to another ISA". I know this is not true. I waited almost an hour to speak to someone, was then put on hold whilst the staff went to get it sorted. I waited for along while again, I got frustrated and hung up. I phoned again in the afternoon, the same waiting time again the staff was not helpful couldn't explained what the problem was.”
“Thanks to RESUC ORG a lawsuit cyber security firm whom assisted me to recoup my frozen account.
I had lost all hope and didn't believe I would recover my £22,677 after I filed a case with them, I wasn't even charged a dime it was all a legal procedure I undertook and within a week I got reimbursed”
“A bureaucratic nightmare if you are attempting to support a loved one by being their power of attorney. Most banks are able to enact this if you go into the branch with the correct paperwork - not Barclays. They have a very convoluted system of appointments with such poor availability that it is totally unfit for purpose - EG I urgently need to enact a power of attorney and have been told that the first appointment is not for 2 months and thereafter would have to wait at least 10 days for it to be dealt with! The branch staff are very sympathetic but whoever signed off their system for power of attorney registration is completely incompetent and has no understanding of why someone might need to do this.”
“I am disabled, they knew this, they closed my account without any notice recently and claimed it was legal because it is in their TOS, it's not legal to do that to a vulnerable adult. They did it because I was trying to dispute a charge back that they had failed to dispute with VISA on my behalf some months ago even though I had called in about it multiple times and they re-assured me that they where looking into it when in actual fact they had done nothing. This also constitutes fraud as they deployed their TOS with wrongful or criminal deception intended to result in financial or personal gain to themselves. But this is no surprise, even when I had a business account with them, when I reported to close it so that I would not run into any fees they failed to do so and I accumulated fee's that they had to strike off because the call of me requesting to call it had been logged. As a customer, they never did anything they said they would, which all ended up costing me money, in the end rather than to accept their incompetency and pay back the charge-back out of their own pockets they decided it would be a better business decision to just terminate the account of a disabled adult so that I could not dispute it. When they forced me, a disabled adult, to go to a branch to find out why I received a barrage of text messages informing me that direct debits had been cancelled they told me that my account had been closed, when I asked about the charge-back I was disputing they said that I could no longer dispute it. When I requested they send me 3 months of historical statements they sent me back incomplete fragments of statements spanning back 7 months basically 4 pages with 11 transactions on each page for a 7 month period... The incompetency is astounding, as a customer they never did anything I requested of them, and my final request that they sent me statements, they could not even do that properly! I was with Santander prior and deeply regret leaving them, but in 2011 Barclays pressured me into closing my account with Santander when I was only looking to open a business account with Barclays.”