“Subject: Deep Concern Regarding Incompetent Customer Service and Banking Practices
I am beyond frustrated and deeply disappointed with the level of service Iโve received. The customer service is shockingly incompetent. Every time I reach out with a genuine concern or a clear question, Iโm met with robotic, scripted responses from representatives who seem completely disconnected from the issue at hand. Itโs as if compassion, critical thinking, and actual problem-solving have been stripped from their training entirely.
They donโt listen. They donโt help. They merely repeat lines with no real understanding or care for the customer experience. The incompetence shows not only in the way they handle questionsโbut also in their answers. Iโve been left more confused after speaking with them than before I even called.
To make matters worse, your banking habits are completely unacceptable. I caught a transaction in time and canceled it, yet I was told I still need to wait 7 to 15 business days for it to fall off my account. Thatโs nearly three weeks of my credit being held up, for a transaction I flagged immediately. This makes absolutely no sense and shows a complete disregard for customers and their financial well-being.
I am not just a number. I expect better from a financial institution entrusted with my credit abilities . Do better, for the sake of your customers who deserve competent, compassionate, and responsive service.
What further compounds the issue is the fact that these concerns are being handled by outsourced representatives who do not reside in the country. This adds an additional layer of disconnect and makes an already frustrating situation feel even more impersonal and unresolved.”
“I watched my life savings vanish in three months because of this platform. Every penny I had worked for was gone.
Hope faded with each passing day. I felt trapped and had no way out. I reported the issue to Rangepro.org in desperation.
They listened and understood my situation. To my surprise, they took swift action. They launched an investigation and worked tirelessly to recover my funds.
After weeks of uncertainty, the impossible happened.
Rangepro.org successfully retrieved my money. It was a second chance I never thought I would get. Now, I can rebuild my finances. I am grateful for their help”
“I have had my Barclays - Old Navy card for over 4 years. It has been paid on time and remained in good standing. I worked hard to pay this card off and keep it paid off, and this week it was CLOSED due to inactivity after I spoke to them last month and requested to keep it open. I advised them I have had multiple deaths in my family this year and haven't had the opportunity to frivolously spend at a clothing store. They ignored this and closed it anyway. I called today and was advised they cannot reopen my good standing 4 year old account and told me to open a new account. This will negatively affect my credit and I will not be opening a new account. Do NOT open an account with Barclays.”
“Tracey at Terminus Road, Eastbourne Branch, was efficient, knowledgeable, helpful and kind to my Father today. At 86 he is so used to dealing with financial matters face to face and would be totally lost without a Branch to visit.”
“Barclays at junction street Edinburgh thank you so much for everything you done for my daughter Karen's funeral Jennifer was so comforting throughout the process”
“I recently went to my local branch, in Hemel Hempstead, and I was seen by a lovely lady called Lisa. She was very helpful, and provided me with so much information. Her customer service was excellent.”
“28/04/2025
I walked into Basildon Barclays Bank without appt and was seen by Dan
He very informative, patient and helpful.
With informed choices I was able to set up interest earning accounts.
A happy Barclays customer
Thank you Dan”
“It took 2 weeks to get a response for a loan. I was rejected, with a pretty good credit score. It didn't matter to them, but I wasted two weeks. I applied online to another bank and got a positive response in 10 minutes. So they don't care about their customers. I will definitely close my account at Barclays.”
“The young gentleman who helped me yesterday 9th april when I was looking for an important statement on my app. He helped me send it to my files which I was having difficulty doing. I really appreciated his expertise
This was in Barclays branch in Brighton. Many thanks for being so helpful.”
“Went into Barclays Bank Lord Street Liverpool I had a new card Iโm a pensioner and didnโt know how to activate it, Chris couldnโt have been more helpful, and patient he was very professional and nothing was to much trouble for him, he sorted my card out and showed me how to use it.
Thank you so much Chris for your help”
“I am standing in the branch in Ipswich. I have to use the counter. Been waiting for 30 mins and one person on the counter being monopolised by a customer with a "long" query. I have 3 more people in front of me they said they can't open another counter so how long do you expect customers to wait? Only got 1 hour parking so at this rate I won't even be served and will have to leave. Carrying a very heavy bag of coins. This is not how to treat your customers!”
“TRANXCHK was a lifesaver in recovering my lost funds! Their team was quick, professional, and incredibly helpful throughout the whole process. Iโm beyond relieved and happy with how smoothly everything was handled. Thanks to them, I got my money back, and I couldn't be more satisfied!. reach out on ๐๐ฟ๐ฎ๐ป๐ ๐ฐ๐ต๐ธ.๐๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ๐ @ ๐ด ๐บ๐ฎ!๐น .๐ฐ๐ฌ๐บ”
