“This was supposed to be a side hustle. I joined a trading Discord, followed a few signals, and then got pitched on an “automated trading bot” that only needed an upfront deposit. I sent $2,500 and watched it “grow”… but when I tried to withdraw, the site ghosted me.
I thought that money was gone forever. Then a friend sent me a link to Napua Francesca. Her team was professional and didn’t make any big promises. Just facts. Within two weeks, they showed me a blockchain trail and helped initiate a formal complaint. I recovered about 60%—still shocked I got anything back.”
“Not able to access online banking, blocked my account 3 times in last 3 months. Impossible to get this sorted. Spent 3 hours on the phone to them this week and still not resolved. No relationship managers . Just told to raise a complaint which takes 8 weeks to process.”
“I’m extremely disappointed with how Barclays handled a serious fraud case I reported. I was scammed out of over £10,000 by a builder (Mark Southworth, trading as MS Kitchens) who took money in instalments, did less than 20% of the agreed work, and then vanished — taking my house key and leaving my home in a half-demolished state.
I contacted Barclays' fraud team, hoping for help. I spent over four hours across two long interviews, fully cooperating and explaining every detail. I gave names, phone numbers, payment proof, chat messages, photos of the unfinished work — everything. I trusted that as a long-standing customer, I would be taken seriously.
Both representatives I spoke with noted how mentally distressed I was from the situation — which was true, as the financial loss has caused real stress and anxiety. They entered this into their system and said Barclays takes customer mental health seriously. But in the end, that clearly meant nothing. No support was offered. No safeguarding. No follow-up. Just words.
A few days later, I was told the case had been closed as a "civil matter". That’s it. No chance to submit further evidence, no update on what (if anything) was investigated. I was left feeling like Barclays just supported the scammer by doing nothing.
I now question why they even noted my mental health if they had no intention to help or support me. It felt like a box-ticking exercise rather than genuine care.
Barclays' fraud team made me believe they were on my side. But after this experience, I feel like I’ve been let down twice — once by the scammer, and then by the bank I trusted to protect me.”
“Yesterday and today, 17th.&18th.July, I had occasion to call Barclays Customer Services. On both occasions the help that I was given, and the pleasant manner of the Barclays staff, was absolutely excellent and useful. Thank you very much for such excellent service.”
“Getting locked out of my account right after a rejected withdrawal request was a nightmare. I instantly feared the worst — that my investment was gone. I wasn’t sure who to trust or what to do. But Napua Francesca and her team came through for me. They took the time to understand the situation, got me access again, and helped me get my funds back. I genuinely don’t know what I would’ve done without them.”
“I lost my husband two years ago, and I’ve been trying to manage everything on my own ever since. A friend mentioned cryptocurrency as a way to grow some savings, and I thought maybe it would help me stay ahead of rising costs. I wish I’d known what I was walking into. I trusted someone online who promised “safe crypto investments for beginners.” It all looked so professional. I sent them just under $35,000 in Bitcoin—and never heard from them again. The shame I felt was overwhelming. I was grieving all over again. It wasn’t just the money—it was the trust I lost in myself. I reached out to RESORUS.COM after reading some reviews and praying they weren’t another scam. They were so gentle with me. No pressure, no sales talk—just understanding, patience, and honesty. They traced where my Bitcoin went, helped me report it to the right people, and even guided me through the paperwork. A few weeks later, I was refunded about 85% of what I lost. It may not seem like much to some, but to me—it meant the world. They gave me back a little hope when I truly thought I had none left. If you’re reading this and hurting, please know: you are not stupid. You are not alone. And there are still good people out there.”
“Barclays do not help their long standing elderly Customers. I do not do Apps, or online Banking! I have no local Bank anymore, so have to get 3 Buses to get to one, which takes me well over an hour, that's if the Buses are on time, and not cancelled. The Robot on the telephone line obviously doesn't understand English, as I had to repeat 3/4 times and it still didn't understand. Terrible service!!”
“What was once a frustrating experience became much smoother when I reached out to Mrs. Francesca and her team. They were proactive, helpful, and transparent throughout the entire process. Their professional approach turned a difficult situation into a success. I highly recommend them.”
“What was once a frustrating experience became much smoother when I reached out to Mrs. Francesca and her team. They were proactive, helpful, and transparent throughout the entire process. Their professional approach turned a difficult situation into a success. I highly recommend them.”
“I just got off the phone ( on the 26th June at 15.30ish) with Esther she was really kind and supportive helped me with my app issue and spoke with her supervisor/manager to remove the interest and late payment fee I had gotten due to the payment not going through without me noticing. She even wished me belated happy birthday and reminded me to call whenever I need both to help with the issue and for evidence in case of need. She was really helpful and kind and tried to help the best way she could, this is the kind of people I wish to see as supervisors/managers, they inform you on your own duties they care enough to try to help and if they can they deliver and afterwards they still inform or give advice on what to do for the next steps and for the next time.”
“I always bank with Barclays at Croydon Branch. Just wanted to thank Bernie for all her help. I've seen her there for many years and she is very helpful with a genuine smile. Recently I went thereher and was glad she was going to serve me. She was great took her time to explain everything to me. Not just yo me but to everyone who visited her counter. Great nember of staff. Thank you. NC”
“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $47,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RESORUS.COM, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”
“Had a few issues with the mortgage advisors and was getting very frustrated until Pete Cox from the Peterborough branch stepped in to sort. He was amazing and went beyond what I would have expected. He then kept me updated with phone calls until the matter was resolved. He helped to restore my faith in Barclays and is a real credit to the bank.”
