“More than happy with the service, Sam was brilliant in helping and advising me, very pleasant, knowledgeable and friendly. Would give ten stars if I could.”
“Tanya made my Wife and I very welcome for our appointment,friendly and explained all the details to us and answered our questions with expertise.Thankyou to her for being a lovely person and a credit to Barclays Bank.”
“By opening a branch at Chatham outlet centre which has real people available to help! Great service- very helpful! Would highly recommend a visit for any banking ccncerns!šāļø”
“Tracey at Barclays BSE was very efficient, knowledgeable and helpful in resolving our questions - very grateful for the time taken, her level of service was 100% and I would certainly recommend Barclays BSE as a reliable and friendly bank to use.”
“Yesterday and today, 17th.&18th.July, I had occasion to call Barclays Customer Services. On both occasions the help that I was given, and the pleasant manner of the Barclays staff, was absolutely excellent and useful. Thank you very much for such excellent service.”
“I just got off the phone ( on the 26th June at 15.30ish) with Esther she was really kind and supportive helped me with my app issue and spoke with her supervisor/manager to remove the interest and late payment fee I had gotten due to the payment not going through without me noticing. She even wished me belated happy birthday and reminded me to call whenever I need both to help with the issue and for evidence in case of need. She was really helpful and kind and tried to help the best way she could, this is the kind of people I wish to see as supervisors/managers, they inform you on your own duties they care enough to try to help and if they can they deliver and afterwards they still inform or give advice on what to do for the next steps and for the next time.”
“I always bank with Barclays at Croydon Branch. Just wanted to thank Bernie for all her help. I've seen her there for many years and she is very helpful with a genuine smile. Recently I went thereher and was glad she was going to serve me. She was great took her time to explain everything to me. Not just yo me but to everyone who visited her counter. Great nember of staff. Thank you. NC”
“Had a few issues with the mortgage advisors and was getting very frustrated until Pete Cox from the Peterborough branch stepped in to sort. He was amazing and went beyond what I would have expected. He then kept me updated with phone calls until the matter was resolved. He helped to restore my faith in Barclays and is a real credit to the bank.”
“After six long months of chasing missing money with phone calls, dead ends, and more circles than a hula hoop convention I was close to giving up. Then along came Gee Singh, a beacon of professionalism, clarity, and calm in a storm of confusion.
Not only did he resolve the issue swiftly and efficiently, but he also did something increasingly rare in customer service: he kept me updated. A simple phone call from Gee to let me know where things stood did more than move the process forward it restored my faith in Barclays.
Gee went above and beyond. His manner was exemplary, his follow-through faultless, and his empathy genuine. In a world of generic responses and scripted apologies, he showed that real customer care still exists and it lives in Barkingside.
Gee, youāre a credit to Barclays. Thank you.
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#CustomerServiceHero #BarclaysStar #FaithRestored #GeeToTheRescue #BarkingsideBrilliance”
“Tracey at Terminus Road, Eastbourne Branch, was efficient, knowledgeable, helpful and kind to my Father today. At 86 he is so used to dealing with financial matters face to face and would be totally lost without a Branch to visit.”
“Barclays at junction street Edinburgh thank you so much for everything you done for my daughter Karen's funeral Jennifer was so comforting throughout the process”
“I recently went to my local branch, in Hemel Hempstead, and I was seen by a lovely lady called Lisa. She was very helpful, and provided me with so much information. Her customer service was excellent.”
“28/04/2025
I walked into Basildon Barclays Bank without appt and was seen by Dan
He very informative, patient and helpful.
With informed choices I was able to set up interest earning accounts.
A happy Barclays customer
Thank you Dan”
“The young gentleman who helped me yesterday 9th april when I was looking for an important statement on my app. He helped me send it to my files which I was having difficulty doing. I really appreciated his expertise
This was in Barclays branch in Brighton. Many thanks for being so helpful.”
“Went into Barclays Bank Lord Street Liverpool I had a new card Iām a pensioner and didnāt know how to activate it, Chris couldnāt have been more helpful, and patient he was very professional and nothing was to much trouble for him, he sorted my card out and showed me how to use it.
Thank you so much Chris for your help”
