“I was initially a victim of an elaborate scam and was asked to transfer a (for me) a large amount of money. Fortunately I was unable to complete as Barclays blocked my account and after realising what was going on( by now the scammer was getting aggressive) I was able to stand up to them and finish the call. Thanks guys for realising before me what was happening and saved me from devastation. :)
The Fraud team were excellent and very supportive.”
“I went into Barclays in Harrow to arrange a bank transfer.
The first lady on the enquiry desk(after advising me no form to fill in)gave me a card with customer service phone number...she was extremely helpful,polite and efficient.
I went upstairs to use the phone and the same goes for the lady upstairs.
I then ring CS and the lady on the phone couldn't have been any more helpful and efficient even though she was unable to help me(security)advised me to see counter staff.
Lady on counter,again,very friendly,efficient,courteous.
All in all,each member of staff made my experience completely stress free and I was very grateful and impressed with everyone.
Thank you,Barclays!”
“Michael Marsh from the Business Support Department went above and beyond to help me sort my mum’s company accounts out now that she has Alzheimer’s. Excellent customer support - thanks Michael 😊”
“I called customer services today about a strange transaction on my account.
Your advisor was very thorough and sorted problem easily .
Also she gave me excellent advice on my savings accounts and made 400 pounds a year !!
Thrilled .
Her name was Kindlap or kiplan
Bad reception . I hope some one can pass this on to her .
Thankyou”
“Funny how easy it is to find a way to complain about Barclays representatives and how difficult to find a survey, website, email etc to give a positive feedback (maybe something worth changing:). Yesterday (16.11.22) between 11am and 12noon I was served with an extraodrinarily polite, professional, above and beyond (uc needed something that was nearly impossible "here and now"), soothing, encouraging and uplifting service from Miss Charlotte in Hastings Branch, there was a lady who directed me to Charlotte and this lady was also exceptionally kind which mattered all the more after difficult experiences especially of last 2 weeks, unrelated to Barclays. On the 15th also via direct call or calling the uk customers number given on card I spoke with equally outstanding and understanding Miss Jasmine (Jasmin?). My apologies for any misspeling. All 3 ladies deserve praise yet I don't know where to praise people. It's so easy these days to access complaint surveys, should be equally accessible to share lovely feedbacks about lovely people”
“Barclays have given a good customer service today and I would like to thank Neelam for the help of solving my problem, very helpful and very quick at responding to my needs, very polite and dealt with all my problems...”
“needed help yesterday ...and thankyou barclays for giving it ..girlfriends bank card would not pay out money she had for new car ..so very helpfull customer service lady 'Lilley' ...transfered my savings to my card .and i was able to pay for the car ...you saved our day barclays ...thankyou ...👍”
“I have used Barclays as my main account for over three years. I never had a problem with them and could access any information I needed through the app. I also have a Barclaycard and no issues so far. I am very happy with this bank , moreover, the app is easy to use and modern. This is much appreciated when you need some information as soon as possible
I was also able to set up an account for my mother during quarantine and the online process was super easy! I really appreciate this 😊”
“My daughter has been with Barclays for years..age 45.
Recently had covid 3 months on ventilator..nearly lost her.. they called her little miracle.
Barclays how so supportive whilst she recovering...beautiful gifts too
Thankyou so much
Sarah's mum”
“I recently had to go to my local Barclays bank Oxford st Swansea Alex was incredible and successfully helped with my cashback claim, highly recommended this branch”
“I rang the mobile banking helpline once I managed to speak to a real person (Margaret) she was outstanding. She took me through step by step exactly what I needed to do and explained exactly where I had gone wrong with my previous 12 attempts!!. She was friendly, helpful and very patient. Thank you Margaret!!”
“I’m sharing my experience with Barclays bank, for me based with my experience they are the best bank I ever had , i like the fact that the app on my phone sends me notification if theres money going out or coming in so it gives me notification, when I was scammed online barclays managed to get my money back , although have to wait a couple of weeks but at least they have helped me to get my money. so for me its a really good bank that i can highly recommend.”
“I phoned Barclays as I had a direct debit cam out my account but I didnt get paid until the following day,so I would of ended up with bank charges but I contacted Barclays through my app which was very easy,I spoke to someone called Derek who was extremely helpful,he put money into my account to cover it and he then said I didnt have to pay the money back..I cant thank Barclays and Derek enough...highly recommended”
“Iv recently been scammed and I was so upset. The help and support I got at the Woking branch was absolutely amazing.Advisor Tom helped me through the process of reporting going through what I needed to do.I was taken into a office so could talk privately. I was waiting for an advisor for abit over the phone but the help I recieved.One of the bank team members Jess even stayed over her working hours to help me.Thank you guys so much for this I appreciated it so much after this awful fraud it’s nice to know there’s good people in this world.”
“Michelle was very helpful, professional, patient yesterday with my banking issues. I had called for one problem but she went above and beyond to try and help me with another ongoing issue. Certainly amazing.”
“I had problem in my account they block business account whn is called its took an hour but KYE he is the best
He solve my problem within few minutes ill give him 5 thank u Kye”
