“I just got off the phone ( on the 26th June at 15.30ish) with Esther she was really kind and supportive helped me with my app issue and spoke with her supervisor/manager to remove the interest and late payment fee I had gotten due to the payment not going through without me noticing. She even wished me belated happy birthday and reminded me to call whenever I need both to help with the issue and for evidence in case of need. She was really helpful and kind and tried to help the best way she could, this is the kind of people I wish to see as supervisors/managers, they inform you on your own duties they care enough to try to help and if they can they deliver and afterwards they still inform or give advice on what to do for the next steps and for the next time.”
“I always bank with Barclays at Croydon Branch. Just wanted to thank Bernie for all her help. I've seen her there for many years and she is very helpful with a genuine smile. Recently I went thereher and was glad she was going to serve me. She was great took her time to explain everything to me. Not just yo me but to everyone who visited her counter. Great nember of staff. Thank you. NC”
“Had a few issues with the mortgage advisors and was getting very frustrated until Pete Cox from the Peterborough branch stepped in to sort. He was amazing and went beyond what I would have expected. He then kept me updated with phone calls until the matter was resolved. He helped to restore my faith in Barclays and is a real credit to the bank.”
“After six long months of chasing missing money with phone calls, dead ends, and more circles than a hula hoop convention I was close to giving up. Then along came Gee Singh, a beacon of professionalism, clarity, and calm in a storm of confusion.
Not only did he resolve the issue swiftly and efficiently, but he also did something increasingly rare in customer service: he kept me updated. A simple phone call from Gee to let me know where things stood did more than move the process forward it restored my faith in Barclays.
Gee went above and beyond. His manner was exemplary, his follow-through faultless, and his empathy genuine. In a world of generic responses and scripted apologies, he showed that real customer care still exists and it lives in Barkingside.
Gee, you’re a credit to Barclays. Thank you.
⭐️⭐️⭐️⭐️⭐️
#CustomerServiceHero #BarclaysStar #FaithRestored #GeeToTheRescue #BarkingsideBrilliance”
“Tracey at Terminus Road, Eastbourne Branch, was efficient, knowledgeable, helpful and kind to my Father today. At 86 he is so used to dealing with financial matters face to face and would be totally lost without a Branch to visit.”
“Barclays at junction street Edinburgh thank you so much for everything you done for my daughter Karen's funeral Jennifer was so comforting throughout the process”
“I recently went to my local branch, in Hemel Hempstead, and I was seen by a lovely lady called Lisa. She was very helpful, and provided me with so much information. Her customer service was excellent.”
“28/04/2025
I walked into Basildon Barclays Bank without appt and was seen by Dan
He very informative, patient and helpful.
With informed choices I was able to set up interest earning accounts.
A happy Barclays customer
Thank you Dan”
“The young gentleman who helped me yesterday 9th april when I was looking for an important statement on my app. He helped me send it to my files which I was having difficulty doing. I really appreciated his expertise
This was in Barclays branch in Brighton. Many thanks for being so helpful.”
“Went into Barclays Bank Lord Street Liverpool I had a new card I’m a pensioner and didn’t know how to activate it, Chris couldn’t have been more helpful, and patient he was very professional and nothing was to much trouble for him, he sorted my card out and showed me how to use it.
Thank you so much Chris for your help”
“I Arranged a pre booked face to face to sort finances out at Local Barlcays Hub Canvey Island - Lucy was excellent and able to sort so much out for me. A big
Thank you to what would have been a great headache.”
“Spoke to Letina from East Ham High Street this morning. She was absolutely great! Friendly, helpful and sorted my problem in no time. Please thank her for me. Elisabeth”
“They are very accomodating. Natalie help me a lot, sort my app and other transactions done. She help me do all thebthings i wanted to finish all that time she spare to me. Thank you”
“Had an appointment with Sarah Stallwood today - she was professional , incredibly helpful and provided me with all the information I needed. Sarah is very knowledgeable and always goes through every option available and has time to explain and discuss rates of interest for the best outcome. Sarah is a very great asset to the Aylesbury branch .”
“I am very impressed with the exceptional service provided by Jackie at the Barclays branch in Winchester. She offered expert advice on the bank’s savings accounts, explaining everything clearly and ensuring I fully understood my options. Thanks to her guidance, I was able to open the Our 1-Year Flexible Cash ISA account with confidence. Her professionalism, knowledge, and friendly attitude made the entire process smooth and pleasant. Jackie is a credit to the team, and I am grateful for her outstanding support.”
