“I am happy as a new customer yet I did originally open for help with future bills, yet I can’t get an overdraft yet so it’s not what I asked for and in time I hope this changes.”
“Although the ATM i used belonged to the Royal Bank of ireland i am over 20 years a Barclays customer!, on the 5th of November at five past twelve at night i made a hundred pound withdrawal from the ATM and it made noises like it was counting the money when all of a sudden it told me that my transaction was cancelled and it gave me my card back and closed!, so thinking i would be able to use the ATM up the road off i went only to find out that although the machine didn't give me the cash it still deducted the amount from my balance!!!!! The 100 pounds was all i had in my account, so now I'm left standing on the Hackney road in London at 12.30 at night with No money!!, i rang Barclays with what i thought was a emergency only to be told that basically it was not down to Barclays and until an investigation was done i would have to wait!!, well guess what I'm still waiting and have run out of food and electricity!!, just to put the cherry on the cake I've been charged by Barclays for not having enough money to cover a transaction which obviously i would have done something about if this had not happened, I've been charged for things that i have no idea what they are and get advice like "we can't stop the payment but if you want to open a fraud investigation i can"!! But only After the transaction is done??? I've heard absolutely nothing from the 'royal' bank of ireland or Barclays in all this time!! I don't believe that in this day and age an ATM machine can't tell if its punched out money or thin air!! Oh and sorry i didn't mention that it's the second time it's happened to me!!!!! I'm so absolutely sick and tired of the way Barclays and the other multi million pound banking systems carry on and the way I've been treated like a pain in the neck and almost I'd say a lyer!! They certainly have not taken my word on the situation and at least given me some money for food etc until this snails pace investigation is done, anyway I'm at the end of the road with Barclays and i think I'm going to move everything to do with my account to N26 which is based in Germany so everything seems to be friendly and precise!! Help straight away when you need it and you get to talk to someone who sounds like they care and not someone in a call centre making apologies which are nice and all that but useless really when they aren't putting food on the table etc etc etc!!! This isn't a first time thing with Barclays either and now I'm paranoid in case it happens again!! Royal Bank of ireland and Barclays you make a good couple and you're welcome to each other!! As for me I'm leaving, so thanks for nothing and have a happy life treating people so badly,,,
Jamie De Fontaine.”
“My wife and I have held accounts with Barclays. Our account manager is very good and that is the only reason why we are still with Barclays. For USD account holders, service is very poor and the charges are excessive. Barclays should find ways of looking after loyal customers or else they will lose them!”
