Barclays Reviews

1.4 Rating 711 Reviews
8 %
of reviewers recommend Barclays

Write Your review

Tell us how Barclays made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Barclays 1 star review on 28th November 2022
Andy White
Barclays 1 star review on 5th October 2022
Dave Allan
Barclays 1 star review on 2nd January 2022
Li
Barclays 1 star review on 13th January 2021
Robert Turner
Barclays 1 star review on 13th January 2021
Robert Turner
Barclays 1 star review on 21st September 2020
Alks
Barclays 1 star review on 1st July 2020
Anonymous
3
Anonymous
Anonymous  // 01/01/2019
Taking months to get final statements after we moved our account elsewhere. Hung up on last time we asked.
Helpful Report
Posted 6 months ago
Are the traditional banks , who are shutting many branches, ready for the increased digital traffic? My experience with Barclays. Due to Barclays mobile banking app and the international payments facility having technical difficulties I have transferred money twice on Saturday. I was on the mobile app later on in the day as I was told by a text message my payment may have not gone through. I couldn't check my account as it was Saturday and payments are held in suspense until Monday. There is no way to see if the payment has gone or not. I decided to use the mobile app chat facility. Not working. I tried the messaging facility not working. I then used the direct call from my mobile application. I got through but the identity automatic pass through didn't work so the system took me through security which I passed and was connected to an agent. The agent said the front security system hadn't passed my details onto him and wanted me to go through security again. I explained my issue and his advice was for me to check my account on Monday and if there was a duplicate call the international payments team and they can stop the second one?? I asked why the mobile application is so poorly maintained and constantly having problems. I told him none of the facilities work and asked why?? His response. " We are trying hard to push customers significantly more towards online and mobile banking ( probably because they are closing many branches in many locations) as a strategy but due to the enormous increase in digital traffic our systems are overloaded and having problems! We are working on it” Great planning Barclays and glad you put efforts into preparing and making your systems properly capable before you shut your branches. P.s. I do know I can go to my local post office at a few hours a week if I need face to face but please sort your processes and systems out. Yours …a frustrated and loyal customer of over 40 years.
Helpful Report
Posted 7 months ago
Truly awful, been with barclays 30 years and they closed my account with standing orders not paid.... know reasons given except apparently didn't answer a question at some point. Service doesn't work, go to online chat call this number referred to online chat again. Will be moving.
Helpful Report
Posted 1 year ago
My son has a bank account with Barclays Bank, and his bank account has a scanning facility, and my bank does not, so to make things easier and quicker, my mum instead of sending a cheque in my name, she writes it in my son's name, he then scans the cheque, my mum sent a cheque last week, so I could buy my Christmas present from her, and my son can get his hair cut, and I could get my hair dyed and cut for Christmas, my son scanned the cheque last week, and the cheque was for two hundred pounds, but only one hundred pounds went into my son's bank account, and we are still waiting for the other one hundred pounds, and because of this I can not buy my Christmas present or book a hair appointment to have everything done and I can now only have my hair dyed and not washed cut and blow-dried, and this is going to stress my mum, which means she might end up in hospital again, as the slightest thing can stress her out
Helpful Report
Posted 2 years ago
Not trying to be rude. However when I'm talking to customer help I feel like I'm talking to a child that doesn't have a clue what I'm talking about. It's frustrating and stressful trying to get my point across. I don't know if it's some animated computer that just copies and pastes a random paragraph from their database and hopes for the best. Or if they just have very rude and unhelpful people working.
Helpful Report
Posted 2 years ago
My Barclay card expired last dec.2019 and for some silly reason Barclays didn't send a new one to replace. so i noticed on the 19th jan. last week, on an attempt to make a payment in petrol station. That same day i rung them up about. They couldn't tell why they haven't sent the replacement card on time as it should. Anyways then have been a new card will be sent to you on monday. It comes friday and nothing so i rang them again and i asked if the new card comes from abroad? Then he ask me to confirm my home adress and we came to a conclusion that part of the adress is missing! No house number in so the letter could be delivered to anyone with that street postcode !!! Someone is sleeping at work! Mind you, my new debit card replacement came to my door with no issues a couple months before...
Helpful Report
Posted 4 years ago
The App is rubbish in its design as far as the “Log off” procedure. Particularly if you have finger recognition set on an iPhone. As you swipe up to close the app it attempts to log you in again.
Helpful Report
Posted 4 years ago
Member of staff arrived 10 minutes late for my appointment. He did not introduce himself, nor greeted me in any way - just sat down and started tapping away at the computer. My ID was on the table in front of me, instead of asking for it he just grabbed it and started putting my details into the system. Asked me if I knew the benefits/details of the bank account to which I said no and he said nothing further. Was very rude and brash throughout the entire appointment and did not tell me anything about what exactly he was doing. Severely disappointed with the customer service here, will not be returning to the Purley, Surrey branch again.
Helpful Report
Posted 4 years ago
Have someone who will do their job and remember what customer service is. I am now looking to move my account.
Helpful Report
Posted 4 years ago
Why bank with a british bank and have to deal with a call centre in India. i,m sure they are lovely people but difficult to understand making a simple request very difficult. Our recent contact was really very hard to understand and banking is too serious to put up with poor communication.
Helpful Report
Posted 5 years ago
I am a happy customer overall, BUT that customer experience over the phone must change! This lady on the phone could barely understand English, made a mistake and after I had tried to explain it she got a lot of attitude and started raising her voice. Then I spent 10 mins on the line waiting for a supervisor who allegedly she could not find... As the result, 30 mins on the line, question unresolved and couldn't speak to a supervisor..
Helpful Report
Posted 5 years ago
Firstly there was the awful transfer from Barclays Stockbrokers to Barclays Smart Investor. I couldn't access the system for a week. Luckily there were no profits warnings, otherwise I could have lost a lot of money. Now the system basically works but there are still niggling issues. The good points: * Barclays tend to get good prices on buys and sells * the advertising is slick and glossy * the jingles while you wait to talk to a customer service representative are quite catchy The bad points * the website often drops me off with no warning and then I need to log in again * summary information is completely wrong. It says I have made a 300% profit this year. I wish * lots of things that I can't buy. There are lots of great US and European shares that I would like to buy but Smart Investor only allows UK listed shares * the price - charging a %age of the value of my holdings is just a rip off and much higher than some of the competition. I wouldn't mind paying more for a better service. But I'm not getting a better service So why haven't I moved to another stockbroker? People trying to transfer out have been reporting a 3 month or more transfer time during which they have been unable to buy or sell. And the cost of being locked out of trading can be huge. So I have to wait until transferring out becomes easy and quick Definitely not recommended
Helpful Report
Posted 5 years ago
I pay a monthly fee for a package that includes use of Dragon Pass for Airport lounges. I was shocked when I tried to use the pass at Gatwick to be told that I could not use the lounge because it was too busy. However, I could pay £15 to be upgraded and would be allowed to enter. I subsequently spoke to 4 people I did not know and surprise, surprise, they had on different occasions had the same problem. How can Barclays get away with charging a fee for something that customers cannot access.
Helpful Report
Posted 6 years ago
rubbish online service
Helpful Report
Posted 6 years ago
Barclays App The Barclays online app takes forever. So annoying. It takes at least 2 minutes to view your outstanding balance. Keeps on saying loading for a long time once you get through the first stage and then end up waiting a few more minutes just to get into seeing the balance. How annoying? Better off banking elsewhere where you get quicker access on line .
Helpful Report
Posted 6 years ago
I tried to transfer US dollars to a foreign business and just as the agent told me it was all OK the line went dead. I had no idea whether the urgent payment had gone through or not. So I called again and 40 minutes later all that I was told was that I should watch my account online for at 24 hours before making the payment again. I complained about this via the web and got an instant SMS reply that my complaint had been received and would be looked into. That was on June 1st. Today I received a letter informing me that the complaint would be rplied to by 26th July! Not exactly swift!!!
Helpful Report
Posted 6 years ago
Barclays is rated 1.4 based on 711 reviews