Are the traditional banks , who are shutting many branches, ready for the increased digital traffic? My experience with Barclays. Due to Barclays mobile banking app and the international payments facility having technical difficulties I have transferred money twice on Saturday. I was on the mobile app later on in the day as I was told by a text message my payment may have not gone through. I couldn't check my account as it was Saturday and payments are held in suspense until Monday. There is no way to see if the payment has gone or not. I decided to use the mobile app chat facility. Not working. I tried the messaging facility not working. I then used the direct call from my mobile application. I got through but the identity automatic pass through didn't work so the system took me through security which I passed and was connected to an agent. The agent said the front security system hadn't passed my details onto him and wanted me to go through security again. I explained my issue and his advice was for me to check my account on Monday and if there was a duplicate call the international payments team and they can stop the second one?? I asked why the mobile application is so poorly maintained and constantly having problems. I told him none of the facilities work and asked why?? His response. " We are trying hard to push customers significantly more towards online and mobile banking ( probably because they are closing many branches in many locations) as a strategy but due to the enormous increase in digital traffic our systems are overloaded and having problems! We are working on it” Great planning Barclays and glad you put efforts into preparing and making your systems properly capable before you shut your branches. P.s. I do know I can go to my local post office at a few hours a week if I need face to face but please sort your processes and systems out. Yours …a frustrated and loyal customer of over 40 years.