Dreadful customer service. As recommended by their website I tried to phone a day in advance to warn the branch that I would need to withdraw over £2,000. Impossible to contact branch of course (they could have sorted it in a couple of minutes) and instead had to speak to their national service centre. After about 10 minutes of security questions, I explained the reason for my call. The call handler said "I'll just put you on hold whilst I put your request through". After waiting for a further 10 minutes, I hung up and tried online chat via the app. Unfortunately there was no-one available. Finally gave up. My request was so simple, and should have been sorted in no more than 2 minutes. It actually took half an hour for me to fail to get a response.