Live chat AI is broken - if they don't have a means to help with your query, instead of an "other" option, it just loops. Disabled my card after a two-factor authenticated purchase was deemed fraudulent (I mean, what's the purpose of two-factor authentication if not to remove this possibility). Spent literal hours on hold in the past trying to resolve issues. Mugged me off more times than they've helped me. But hey, the hold playlist starts to slap after hour 2!
3 years ago
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