Been banking with barclays for 49 years and for most of that time I was treated like family. but this last few years with the ever diminshing contact and service issues are becoming very frustrating. The worst thing for me is the AI interaction on chat. The Bot has zero intelligence and goes round in circles before eventuall connecting you to a 'real' person. Invariably that is someone who fails to read you chat messages and after ;lesving you hangong for ever, comes back with an answer to a question you never asked in the first place. I have to say I am still more than happy with the international team, but the rest are very poor. Get a grip Barclays before customers start leaving in droves