Over the last 12 months my partner has had countless issues with them losing money, freezing accounts, letting someone change his address over the phone by not taking them through security, refusing to refund a £30 fraudulent transaction which was made by someone on iTunes. Well this morning took the biscuit when he logged on to check the £11000 refund we were waiting to clear from HMRC had been credited, to find they had taken our money and frozen his account. They state it had been flagged up as fraud. It is a genuine tax refund from HMRC?? Now being told they have unfrozen the account but they don’t know what’s happened to our 11 grand and can we give them 24 hours to try and find out. We have 5 children including a 7 month old baby, my partner has been out of work since December as he has cancer and we have less than £30 in the bank.