Do not try to open an account for a child /younger person on the video link , you will be wasting days ,it starts with 50 and on the way down it gets into technical difficulties and can't connect you to an agent so you start all over again . I have been doing this for hours . Do not bother going to the branch either because the appointments they give you are in 4 weeks time , absolutely pathetic service . I wish I had a bill with me and go to a different bank - that's exactly what I am doing on Monday . Wish there was an option to give no star because there was nothing in the whole experience to justify one star