I am disabled, they knew this, they closed my account without any notice recently and claimed it was legal because it is in their TOS, it's not legal to do that to a vulnerable adult. They did it because I was trying to dispute a charge back that they had failed to dispute with VISA on my behalf some months ago even though I had called in about it multiple times and they re-assured me that they where looking into it when in actual fact they had done nothing. This also constitutes fraud as they deployed their TOS with wrongful or criminal deception intended to result in financial or personal gain to themselves. But this is no surprise, even when I had a business account with them, when I reported to close it so that I would not run into any fees they failed to do so and I accumulated fee's that they had to strike off because the call of me requesting to call it had been logged. As a customer, they never did anything they said they would, which all ended up costing me money, in the end rather than to accept their incompetency and pay back the charge-back out of their own pockets they decided it would be a better business decision to just terminate the account of a disabled adult so that I could not dispute it. When they forced me, a disabled adult, to go to a branch to find out why I received a barrage of text messages informing me that direct debits had been cancelled they told me that my account had been closed, when I asked about the charge-back I was disputing they said that I could no longer dispute it. When I requested they send me 3 months of historical statements they sent me back incomplete fragments of statements spanning back 7 months basically 4 pages with 11 transactions on each page for a 7 month period... The incompetency is astounding, as a customer they never did anything I requested of them, and my final request that they sent me statements, they could not even do that properly! I was with Santander prior and deeply regret leaving them, but in 2011 Barclays pressured me into closing my account with Santander when I was only looking to open a business account with Barclays.