I am an 83 year old carer for a vulnerable 75 year old.We would draw around 200 fortnightly to buy food, pay a carer and countless other life supporting items The card was mislaid by the 75 year old lady and I rang to suspend it and request a replacement this never arrived. After numerous phone calls including one of 41 minutes I was told the account was frozen and no reason was given.I explained we needed to buy food and other essentials and was told to contact Social Services for this lady who is profoundly deaf has cancer and is bedbounnd most of the time. I think it should be illegal for a bank to act in this cavalier fashion. As I am the ex partner of this lady I will personally fund her until the issue is resolved.Solicitors have also found themselves up against a brick wall with this bank At this moment the position remains unresolved