They have closed my 16 year old's 'Young Person' account only 3 weeks after opening, without any explanation and told her she cannot bank with them ever again. She did NOTHING wrong! She's still in full-time education, not working and has no clue about finances. She hasn't even had time to use her account yet! Took 3 lengthy phone calls just to log a complaint, because the 1st people that picked up were unhelpful and unsympathetic to my daughter's plight (which they have caused!). Banks share information, so the fact she seems to have been blacklisted by Barclays, could affect the rest of her life!!! It just shouldn't happen! Please do not trust Barclays with your child's account. We are so stressed on her behalf that we can't sleep. If the complaint doesn't have the right outcome, then we will have to get a Financial Ombudsman to sort it out. Very sad that they can do this to such young person, who hasn't even started out in life yet. :(
2 years ago
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