Absolutely appalling customer service, have had to complain to Head Office about serious issues with an account opening. On not being contacted we went to the local branch to be told (very unsympathetically) that there was a long backlog of complaints. Clearly not something Barclays are concerned about or they would be doing something about the disgusting situation instead of virtually bragging about!! The words customer and service do not apply to Barclays- I am surprised they still have any!!! Reviews are consistently bad and yet nothing is done about the issues. Hang your heads in shame Barclays and use your money constructively instead of employing overpaid management who clearly don’t care?