!!!!Steer clear!!! !!!!!!Steer clear. Do not take out a mortgage with Barclays !!!!!!! Wife and I recently ported our mortgage with Barclays on a like for like basis with no additional borrowing. Somehow they managed to ad £4000 to our opening balance by mistake. These weren't charges or early repayments it purely is an additional £4k added by mistake. We phoned our broker Samantha Joyce many times when we first spotted the mistake who suddenly is no longer contactable, we then went on to speak to various different staff at Barclays whereby everyone we spoke to said they will put in a complaint and deal with it, nobody from Barclays called us to update us on what was going on so eventually after a month of not getting anywhere we decided to put in a complaint ourselves, this complaint was looked into, Barclays acknowledged that there was a £4k difference in our closing and opening balance and that somewhere a mistake was made. We received a call today from Barclays complaints (we ported our mortgage on 3rd October 2023 today is the 13th of December its taken over 2 months so far) they ring and said that their mortgage broker made the error and not Barclays and therefore Barclays is not at fault. They advised that we get in touch with our Barclays mortgage broker and to take it up with her. Samantha Joyce at Barclays was our broker. Stay well away. Barclays shame on you. We now have to take our complaint to the ombudsman. That's more of our time and effort to resolve something that wasn't our fault at all. We can't update our life insurance policy (we paid off a lump sum) until our balance is correct. Our fixed rate expired in November, this mistake of Barclays forced us to take out another mortgage with Barclays due to the balance being wrong. We are paying extra daily interest on £4k it is just not acceptable