I have banked with Barclays for over 3 decades. They used to be absolutely ok for customer service. Something has gone badly badly wrong. They’ve been asking me to update one of my businesses for months, but have not indicated what information they need. I’ve complained on chat (only way to make a complaint now as site has no complaints form) as the letters they say they have sent have not arrived, and the web form they suggest tells me to wait for the letter. Then they text me to say they are blocking my account and I need to call x number. When I call the number it has a 2 hr wait time (for business banking!). When I log my fourth complaint in two months (all ignored) it says chat is down. What is wrong with this bank? Avoid Avoid Avoid, Nat West MUCH better