Pity there's not a zero star option. What a shocker of a Bank: a disorganised, bureaucratic mess. Not to be trusted. Transferred my money to their own holding account and don't know how to reverse their mistake! Or, rather, their bureaucrats are so terrified of making a mistake they resort to lies. I haven't yet found out just how high one must go to find someone capable of reaching a decision. Perhaps whejn I reach the Chairperson or a high court judge! They also freeze the proceeds of house sales by many customers who are leaving the UK to take up residence abroad. Choose another bank.