After being a Barclays customer for more than 50 years, I was dismayed to learn that my local branch was closing, At first, this was just an inconvenience as there was another branch with ATM less than 10 mies away. It then transpired the Barclays closed all there branches in the largest county in Wales, leaving the nearest branch 40 miles distant in Hereford, England. Barclays, advised a switch to computer/telephone banking, which in this area is frought with problems such as intermitent & slow broadband and no mobile phone signal. Today I received an offer of improved efficiency of my account ussing their app. However, when I phoned to complain, I was informed that I could onlt make a complaint via an App. No point in contacting the Ombudsman as it is imposible to complete the complaints system because you cannot start it. It would seem that the banks have coluded in a cartel to remove all customer control ober their accounts.