Our branch in town is closed for 3 weeks for refurbishment. I need to pay a cheque in and know that it has cleared fairly quickly, rang the bank who said that I could pay it in to the nearest bank which is about 10 miles away! Think he thought he was doing me a favour!! Not everyone drives! Before the branch closed I had visited the bank twice to speak to a particular person. He was never there, always in another branch and each time left my phone number to have them ring me back. Am still waiting and have not been able to go in a third time to chase up because it has been closed for 3 weeks. I have been with Barclays for 43 years but am thinking its time for a change.