I tried to open a simple current account and i was informed of the documents, confirmed they were sufficient and then denied in my set meeting. I had to return with a specific document. I did, still told I must return with more. Not only this but whilst waiting for an appointment (3 days minimum) and I had access to any London branch and or surrey, I then contacted your call Centre who said I could get a walk in. I tried 4 branches, all said we don't take walk in's. This was all before having my documents denied twice. Your service is appalling and your system is flawed. I have to jump through hoops, I do it and then I am told to return when best suits your bank, all whilst I try to give you my money.