I pay a monthly fee for a package that includes use of Dragon Pass for Airport lounges. I was shocked when I tried to use the pass at Gatwick to be told that I could not use the lounge because it was too busy. However, I could pay £15 to be upgraded and would be allowed to enter. I subsequently spoke to 4 people I did not know and surprise, surprise, they had on different occasions had the same problem.
How can Barclays get away with charging a fee for something that customers cannot access.
7 years ago
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