Applied for a car loan (10k in 5 years) 7 months ago after being their client (4 years) and having a "very good" credit score, even though never had loans in my life before, so I was expecting an high APR. Loan that ended up being a personal loan so unsecured loan with higher APR then. At the moment I have applied they promised me that they would have reviewed my APR rate within a few months once my credit score would have got better. Anyway I was pre-selected for a 25k personal loan at 19% APR, so I thought to apply for 10k with the same 19% which after the credit check ended up being up to 26.5% !!!!!! I could not refuse as I had already booked my car so needed to accept it anyway but with the hope to tweak it in a few months later. Now after 7 months, I have more money in my bank account, my salary went way up by 5k per year and my credit score with Experian is Excellent only 8 points less than the maximum 999. I went to the barclays branch to discuss my existing loan and they said that I don't have any chances to tweak my existing loan, and if I wanted a better rate I should have applied for a new loan with them and pay off the existing one, but anyway this wasn't convenient for me as the proposed APR was still way too high... I decided to pay back the 14£ Experian membership then, to check any other loans alternatives, and found out that I was pre-approved at 100% with Lendable for 14% APR which was already quite good compare to the Barclays one, and had 95% chances to get 3.3% with Admiral finance. I went straight away to try it and done a soft credit check with Admiral which confirmed the 3.3% loan for 9k spreaded in 3 years to pay off my existing one. I have applied for a hard credit check which confirmed the loan. 3.3% against 26% that's INSANE!!! that's the way how Barclays treats its customers! If it wasn't to keep the account open for my credit history I would have already shut off my Barclays account! You must seriously have something wrong in your customer service and treatments. I wish you all the worst!