Customer services is beyond a joke. after being given in-accurate an misleading information regarding mobile banking app which failed to install. i spent over 1.5 hours talking to various representative including so called managers, all of them totally useless and clueless, couldn't understand what they were saying as the speed and heavy accent became too much in the end they blocked my account without telling me and of course for no genuine reason in order to prevent me from making a complaint.been a customer for over 20 years . I made an application to switch both my accounts to another institution today. I hope i will never have to contact barclays ever again.