A word of warning to all new business customers: the Barclays Business Customer Service is embarrassingly incompetent. I opened my business bank account over a month ago. I have received all the necessary passcodes apart from the telephone banking passcode. I needed it to use the token I received from the bank to authorise my accountant to use automatic bank feeds. I kept calling Barclays every week since then. Every time I talked to someone else, there was a different version of what happened and what I need to do to fix it. About two weeks later they told me they didn't use tokens any more, and there's a new procedure I need to follow. The funny thing was they sent me the token two weeks earlier, even though they changed the procedure a month earlier. Later, another person said the new process doesn't apply in my case, and I need to call them via app and use that token anyway. When I did it, I was told I'd still need a telephone banking passcode. I was in a loop. Another three long phone calls later, I was told they fixed it, and I should be able to do it via the mobile app without my telephone banking passcode. Same story again. When I did call them, I've been told the token is part of the old procedure, and they can't help me. AGAIN! At that point, I was so frustrated I told them I was going to close my account, and - to my surprise - they agreed to accept the token and activate the bank feeds. Just like that. I couldn't believe it. After a month they accepted it straight away. I was happy it worked finally. But I was also upset they were wasting my time for a month. Even though I was able to authorise my accountant, to use the bank feeds finally, I was still waiting for my telephone banking passcode to be delivered. I called Barclays today, about 45 days after I opened my account with them, and I asked about the telephone banking passcode. I mentioned I received about 3-4 online banking passcodes instead. This time I've been told they ARE telephone banking passcodes, but due to a typo in their system, they're mislabeled as "online". I have no idea what the truth is, but I've NEVER ever experienced such incompetent customer service from any bank in the past. Unbelievable.