On phoning customer service I answered a number of questions for security but as II was querying why I had recieved a pin number several days after receiving a new Barclay card I could not answer questions about my account as with out the pin number I had no online access to it.The operator at Barclays seemed unable to understand that . She continued to ask me questions on the same type. I also found it somewhat difficult at times to understand her requests as she spoke with a unclear accent. ALL THIS TOGETHER WITH A 15 MINUTE WAIT TO BE CONNECTED..VERY POOR CUSTOMER SERVICE.