I have accounts at 3 banks. This (a joint account help with my elderly mother for her convenience) is by far the worst. The latest horror was a fraud involving a large sum of money (tens of thousands). First Direct spotted it. Barclays did not. Now, they are giving me no information about what they are trying to do to recoup the money and their fraud team are effectively uncontactable. This is far from being the first problem with them Avoid at all costs.
5 years ago
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