My father died on the 20th December 2019, in tragic circumstances. Due to the xmas/new year period we were unable to lay him to rest until the 13th January 2020. It was a very traumatic time for the family and a lonely festive period. My mother had passed in 2016. With loving fore site my parents had left funds in their Barclays accounts to cover the funeral costs and other outgoings. On the morning before we laid dad to rest I went into Barclays bank in llandudno to cancel his accounts and to ask the bank to transfer the funds to my bank in Dublin. I filled in all the forms, provided all the ID they needed and provided them with details of my Irish account. I was told all was in order and that the funds would be available to me in 5 days. The following Monday (5 working days) no funds in my account. Maybe the next day I thought. On the Tuesday I received a call from the payments section saying that they could not transfer the money due to an error in the account number. After a considerable time it transpired that the bank clerk had written my bank card number as the account number and had not supplied the IBAN number. After 4 or 5 calls to Barclays and considerable distress and frustration, they were given the missing numbers and they assured me that the funds would be transferred that day for me to receive on Wednesday. No funds Wednesday. I called Thursday and was told the funds would be transferred before close of business to receive Friday. No funds so far today. I called Barclays. Yes, they said. The money was transferred this morning and will be in your account imminently. Friday afternoon and still no funds. It is 11 days later, I have been lied to 3 times, spent hours on the phone at considerable cost and still do not have the funds. I think the Barclays bereavement teams ought to be ashamed of themselves for the lacklustre and cavalier way in which they have treated me and my grieving family. I have no doubt that they will have charged me for the transfer and the delay has cost me dearly in the exchange rates over this 11 day period. Shame on you Barclays. You will be hearing from me. Very loudly!!