Been on the phone for 4 hours on Saturday, no answer. I called literally on the dot of 8, opening time and still no one there to pick up. Been here for 40 mins. I could be here till closing time and no one will answer. Even if someone does answer, the chances of them having the mental capacity to do anything, even something very simple , are remote. I was calling to get assistance but will be canceling my account. They charge the earth, pay no interest and won't even spend any of their enormous, utterly enormous profits on the customers that make them this money.